Engagement, retention, and results - they all start here.


Hi there Reader,

Ever wonder why some communities become magnetic—alive with energy, engagement, and loyal members—while others fall flat by week two?

It almost never comes down to content. Or pricing. Or even platform.

It’s what happens in the first 72 hours that makes or breaks your retention, engagement, and ROI.

Those first three days?
That’s when people decide if they belong.
That’s when they calibrate their expectations.
That’s when momentum starts—or evaporates.

I recently taught this in a private session for membership founders - and I want to share it with you:

🎥 Watch the 6-minute clip:

What to Do in the First 72 HoursThis is where real retention begins.

You’ll learn:

  • What your team (or you!) should be doing right after a member joins
  • How to create immediate traction—without overwhelming them
  • Why belonging is the core metric no dashboard is tracking (but should be)

If you want to go deeper, dig in here:

The Hostess Method: How to build onboarding that gets results (and the free onboarding planner) will give you the must have bare minimum of any onboarding experience - and it's the exact plan I use to help clients boost early engagement + long-term retention.

It’s practical, clear, and fully customizable to your voice, brand, and member goals.


Want to talk through your current onboarding or welcome flow?

Just hit reply and tell me what’s going well—and what feels… flat.

Happy to offer insight, or point you toward the fix that changes everything.

Because engagement, retention, and results?
They don’t start with your offer.
They start the moment someone says yes.

S T A R L I G H T M U N D Y
Growth Strategy + Elegant Systems + Massive Impact
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